Privacy Policy

Privacy Notice

1. Who we are

Uplift Care Solutions is a sole trading business, providing care and support services to elderly and vulnerable individuals in the United Kingdom.

For the purposes of data protection law, I am the Data Controller.

Contact details:

Name: Georgia Scutt

Email: UCSgeorgia@outlook.com

Phone: +44 7453225825

2. What personal data I collect

I may collect and process the following personal data:

• Name, address, telephone number and email address
• Date of birth
• Emergency contact details
• Health and medical information
• Care needs, care plans and assessments
• Information from healthcare professionals
• Payment and invoicing information

Health and care information is classed as special category data under UK GDPR.

3. How I collect personal data

Personal data is collected:

• Directly from clients
• From family members, carers or legal representatives
• From healthcare or social care professionals, where appropriate

4. Why I use personal data (lawful basis)

Personal data is used to:

• Provide safe and appropriate care services
• Communicate with clients and their representatives
• Maintain accurate care records
• Meet legal, regulatory and safeguarding obligations
• Protect vital interests in emergency situations

The lawful bases for processing are:

• Consent
• Legal obligation
• Vital interests
• Provision of health or social care
• 5. Special category data

Health and medical information is processed only where necessary to provide care and support and in accordance with UK GDPR and the Data Protection Act 2018.

6. How personal data is stored and protected

Personal data is stored securely, including:

• Password-protected computers and devices
• Secure email systems
• Locked filing cabinets for paper records

Access to personal data is restricted to authorised persons only.

7. Sharing personal data

Personal data is only shared where necessary and lawful, for example with:

• GPs or healthcare professionals
• NHS services
• Local authorities
• Emergency services

Information is shared only in the best interests of the client and in line with data protection law.

8. How long personal data is kept

Care records and personal data are kept for 7 years after care services end, in line with legal and professional requirements. Data is securely destroyed once it is no longer required.

9. Your data protection rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where applicable)
• Restrict how your data is used
• Withdraw consent at any time

Requests should be made using the contact details above.

10. Complaints

If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO). Website: https://www.ico.org.uk

11. Updates to this Privacy Notice

This Privacy Notice may be updated from time to time. The most recent version will always be available on this website.

Last updated: 29/12/2025